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After-Sales Service

At Jingyi Technology, we consider the delivery of your freeze dryer is the beginning of our long-term partnership. Designed for reliability and your complete peace of mind, our after-sales services ensure continuous performance, operational confidence, and lasting value from your investment.

Installation & Training

We provide full turnkey support to get your system running quickly and correctly:

1. On-site installation and commissioning by certified engineers

2. Comprehensive system training covering operation, cleaning, and routine maintenance

3. Customized documentation and video tutorials for ongoing reference

Technical Support

1. 24/7 remote technical support with rapid response to customer inquiries.

2. Live video guidance, screen sharing, and remote diagnostic access

3. On-site engineer dispatch when necessary.

Warranty & Spare Parts

Minimize downtime and extend equipment life with our proactive support:

1. Standard 1year full warranty​with optional extended coverage

2. Lifelong technical support and service advisory

3. Stocked spare parts for quick replacement to minimize downtime.

Regular Follow-ups & Upgrade Service

1. Scheduled performance reviews and preventive maintenance advice

2. Software updates, functional upgrades, and modular expansions available upon request.

CONTACT US

Shanghai Jingyi Tech Co., Ltd. is a high-tech manufacturing enterprise specializing in Vacuum Freeze Drying technology.